Shipping policy

Every piece in the House of Whimsy dice tower system is 3D-printed to order, right here in our own workshop — nothing sits pre-made on a shelf. That's how we keep every color, pattern, and custom build possible, but it does mean your tower needs a little time to come together.

Production time: most builds are printed, packed, and handed off to the carrier within 5–7 business days of your order. Larger or fully patterned builds can run closer to 10 business days during busy seasons. Occasionally, filament supply for a specific color can run behind — in those cases production can take up to 4 weeks. If your order is affected, we'll reach out and let you know.

Shipping time: once your build ships, standard domestic delivery typically takes an additional 3–5 business days.

Tracking: you'll get a shipping confirmation email with tracking as soon as your build leaves our workshop.

Need it by a date? Message us before ordering through the Contact page and we'll let you know honestly whether we can make it happen.

Questions about an order already placed? Reach out any time through our Contact page — we're a small workshop and we actually read every message.